Frequently Asked Questions:
My tablet is Android based but does not offer Google Play and when I go to Google Play it says the device is not compatible is there any way to get the app on my device?
The only solution remaining is to download the APK file direct to your device. If your screen size requirements are too small or not compatible, the app will still not open you are SOL sorry.
Lost connection or no connection found.
The first thing you want do is pinpoint where this issue is coming from. Either your device is disconnecting from SonarPhone because settings in your device could be stealing your signal. A simple trick clear this up is to switch your device to "Airplane Mode". Locate "Airplane Mode" in your system settings and turn this on. Now go into your wifi settings and turn on only your wifi connection and try reconnecting to SonarPhone. If everything works without issue you can safely assume the issue lies within your devices wifi/internet settings. Make sure to turn off any wifi or internet setting that might disrupt your connection to the SonarPhone signal. A couple examples of what to look for would be anything resembling, "Automatically Search for Internet" or "Connect to Strongest Network". Make sure your Wifi Hotspot is turned off as this will also cause connection issues.
If you still are having issues after this test you want to make sure there are no other wifi signals in the area that could be causing the connection issue. Some devices will automatically disconnect from the SonarPhone if there is another source of wifi with an internet connection in the area. If there are other sources of wifi in the area make sure to "FORGET" these networks in your wifi settings.
Keep losing my WiFi signal
This is a big problem with iOS systems but it is true for all smart devices. Unknown to many users, they have apps running on top of apps and do not konw it. When you have so many apps running, often times the WiFi signal coming to the device is confused. Either shut down your device and re-boot it or find a way with your device to shut off all the other apps that may be running.
My SonarPhone is working great, but when I try to connect to Navionics, it does not recognize the sonar side, but I know it is working, because it works when I use the SonarPhone app what is wrong?
our device is basically locked onto the SonarPhone only app not the Navionics app. You MUST shut off the SonarPhone app or for that matter, any other app you might have running in the background that might have an effect on performance of the WiFi signal from SonarPhone
How do I buy a SonarPhone or FishPhone local or Internationally?
Right on the Vexilar site is the easiest way to place your orders. SonarPhone | FishPhone
Where is my Owner’s Manual?
Your Sonarphone DOES NOT come with a written manual! The SonarPhone App as you will see is updated monthly and any written instructions would simply be out of date by the time you received the product. the App version instructions for your system is only available on-line at www.SonarPhone.mobi or you can access it directly through the SonarPhone app when it is running by hitting the "instructions" button on the main connect page. If you are using a tablet and do not have access to the internet, you may be out of any WiFi network, we suggest you download a hard copy of the owner's Manual to take with you or use your phone to access: www.SonarPhone.mobi while you are using your tablet. We are sorry for any confusion this creates, but we are constantly working to improve SonarPhone's ease of use and performance.
I still cannot re-set my T-POD what do I do now?
What you are experiencing is VERY rare but possible,
With your power cable already connected to power or USB port, you will need to wait up to two minutes for your T-POD to turn off(no light)
Here is the tricky part... hold the T-POD in your left hand with the small groove of the charging plug facing upwards. Now take the shorter re-set plug and try to slowly connect the plug.....inserting it slowly from right to left as the plug makes contact with the pins.. Your goal is the be sure the pin the farthest away from you adn the center pin touch almost a second before the left pin (the pin closest to you) makes connection, so do it slowly! Once you have done this keep it connected for 10 seconds, then disconnect.
YOU MUST wait for the T-POD to power off again (light must go off)
Now wet connections to turn on T-POD and you should be good to go. Password will be 12345678
Before the app will run you will need to be sure to select "MASTER" and that password will again be 12345678
How do I get my product serviced?
Vexilar, Inc. Attn. Service
6667 W Old Shakopee Road
Minneapolis, MN 55438
Learn more about the warranty here
When you send the unit in, please include a short note about the problem, your return address, and telephone or email. We can contact you if the repair looks to be expensive or if you request an estimate. Service time generally runs about 5 working days
Forgot my password. How do I reset my T-BOX back to factory Settings?
Resetting the T-BOX: When the system is ON, press the ON/OFF switch three times, quickly within 3 seconds. The system will then need to be turned off and then re-start. Now the name and password will be back to factory default: 12345678.
I cannot connect, Dropped signal or says no “WiFi internet connection”
This is a Samsung phone /tablet issue, go to WiFi settings and in advanced feature noted below:
“Check for Internet service” - If present make sure this setting is unchecked. If this is checked the phone with try to verify if the access point has internet connectivity. Since the SonarPhone Wi-Fi does not have internet, it results in an error. Example device: Samsung S3, S4.
“Auto network switch” - If present try disabling this setting. If this setting is enabled it will prompt the smart device to automatically switch to a Wi-Fi network with an internet connection. Since the SonarPhone’s Wi-Fi does not have internet, it switches to a different Wi-Fi network. Example device: Samsung Note 3.
“Smart Mode” - This should be turned OFF. When enabled the device drops SonarPhone App connections when within range of a more popular network such as a Home or Office network. Example device: Samsung Galaxy S4.
“Avoid poor connection” - If present, make sure that this setting is checked. Example device: Nexus 5.
“Auto connect” - This setting allows the phone to automatically connect to known Wi-Fi networks. If present, try disabling this. Example device: Samsung Galaxy S3.
“Sprint Connections Optimizer” - This option is on Sprint phones only. If present, try turning this off. This setting forces an auto-connect to 4G, over-riding Wi-Fi in a small number of locations on the Sprint network. You can find this by going to Settings > More Settings > Mobile Networks > Connections Optimizer > Uncheck “Sprint Connections Optimizer”.
Will SonarPhone work on Kindle or Microsoft surface laptops?
Not at this time.
I can’t find the app in the Apple Store
Make sure you're not looking in Apps for iPads only, look for the app for iPhones, the program works in both systems and be sure you do search as one word: SonarPhone
My tablet was set-up as a SLAVE unit, but does not show any signal.
With SonarPhone, the MASTER must be functioning for a SLAVE unit to also function. You will notice on the SLAVE display even the option for setting the MASTER is not available. To allow the second device to become the MASTER you will need go back to the main page and touch the “MASTER” button, then input the MASTER password to set your device as a MASTER and basically start over with your set-up. Only one system can be the MASTER at a time, while there is no limit to the number of SLAVE devices you have..
My Samsung S3 and S4 phones tell me “No Internet Connection” what is going on?
Go to your WiFi advanced settings and remove your selection for "Auto Network Notification". Your phone was set to only look for WiFi that delivers an internet connection.
My SonarPhone keeps losing connection to my T-POD. Why could that be?
Go to WiFi settings and in advanced feature note below:
o "Check for Internet service" - If present make sure this setting is unchecked. If this is checked the phone with try to verify if the access point has internet connectivity. Since the SonarPhone Wi-Fi does not have internet, it results in an error. Example device: Samsung S3, S4.
o "Auto network switch" - If present try disabling this setting. If this setting is enabled it will prompt the camera to automatically switch to a Wi-Fi network with an internet connection. Since the SonarPhone’s Wi-Fi does not have internet, it switches to a different Wi-Fi network. Example device: Samsung Note 3.
"Mobile Data" setting on S3 phones should be shut off o "Smart Mode" - This should be turned OFF. When enabled the device drops SonarPhone App connections when within range of a more popular network such as a Home or Office network. Example device: Samsung Galaxy S4.
o "Avoid poor connection" - If present, make sure that this setting is checked. Example device: Nexus 5.
o "Auto connect" - This setting allows the phone to automatically connect to known Wi-Fi networks. If present, try disabling this. Example device: Samsung Galaxy S3.
o "Sprint Connections Optimizer" - This option is on Sprint phones only. If present, try turning this off. This setting forces an auto-connect to 4G, over-riding Wi-Fi in a small number of locations on the Sprint network. You can find this by going to Settings > More Settings > Mobile Networks > Connections Optimizer > Uncheck "Sprint Connections Optimizer".
href="http://www.4gon.co.uk/solutions/technical_factors_affecting_wireless_performance.php" target="_blank">contribute to the loss of the WiFi signal.
How do I prevent losing my T-POD when casting?
You do not want your line to break when casting your T-POD, so be sure to use a heavy braided line, at least 10 lb test. Tie this to a medium size snap and clip this to the T-POD's nose ring. Make sure you use the correct knot for the line you are using. The Palomar knot is best for most braids. Also, the fishing pole you use should be heavy enough to support the weight of the T-POD without too much bending.
When sharing a friends sonar signal, why don’t I have control of some of the menu functions?
Yes. SonarPhone relies on a Master/Slave controller system. There can only be one Master, but an unlimited number of Slave viewers. To prevent the secondary or Slave user from interfering with the Master user, some menu functions are disabled.
Why do only some of my menu functions work in the Demo mode?
Some menu functions can only work if the system is actually receiving a sonar signal.
What will Vexilar do if I damage my T-POD?
SonarPhone engineers have worked hard to make the T-POD and T-BOXes out of the most durable materials possible, but sometimes events occur no one has control over. T-POD No Hassle Service/Warranty Program Your SonarPhone T-Pod has a one year warranty from date of purchase, but we know fishing can be hard on equipment. So if you damage your T-POD (and this is NOT covered by your warranty), you can have it replaced for roughly half of the original cost. This option also extends beyond the standard warranty period. So if five years from now the battery fails, Vexilar’s No Hassle Service Program for SonarPhone T-POD owners will be there for you for as long as you own the product! This offer DOES NOT extend to the Sonarphone T-BOX systems – Sorry. Here’s how it works: Send us your damaged or destroyed SonarPhone T-POD along with $60.00 US, and we will send you back a replacement T-POD! No questions asked. This cost includes domestic return shipping. Some additional shipping may apply for customers outside the USA. Credit card payment is also accepted by phone. (Visa and Master Card only). Note the replacement DOES NOT include charging cables, Adaptors, Neoprene armband or any other special offers. It is the T-POD only that will be replaced, part #SP100A. More details available in your on-line Owners Manual.
If I dropped my T-POD, will it still work?
The internal components of the T-POD are designed to be impact resistant. Vexilars extensive weather chamber, vibration and stress testing of each T-POD will protect your system from failure under normal use. If you notice the T-POD being cracked, from impact, DO NOT put into water as water contamination will shut system down. A cracked system is NOT covered by your warranty. We recommend you use a silicone glue to seal the crack before using it again.
Can I open my T-POD or T-BOX?
No the system is sealed, so there is no way to get into your T-POD . If you think your T-POD or T-BOX is not working correctly, please visit the Mobile App support page.
How many re-charges should I expect out of my T-POD?
The Lithium Ion battery technology used in the T-POD comes from camera technology and you should expect 500 complete recycle charges and much more if you do not allow the battery to be completely drained before re-charging. Charge the battery often and you will have good battery life for years!
Will my T-POD work in Salt water?
All SonarPhone systems are designed for saltwater use with the best stainless components possible. However, rust and electrolysis can still occur, especially if charging while still damp, so please wash your T-POD in fresh water after each use and dry completely before attempting to re-charge.
Is my neoprene armband waterproof?
No it is not. It is a very well designed armband holder that is only water resistant. If you wish to protect your smart device from submersion we suggest you find a waterproof floating holder that meets your specific requirements.
My Charging therminals are getting rusty!
This is due to electrolysis talking place if the terminals are not dry when you start the re-charging process. We recommend you use a cue tip and WD-40 to dry the terminals keep the terminals free from rust. This will help prevent any rust from developing.
Can I Over charge my T-POD?
No you cannot. You can either use your USB port on your computer to charge your T-POD or use the supplied AC 110200 volt adapter. Expect it to take about an hour to re-charge a fully drained T-POD battery
My T-POD is randomly flashing in the water, is that normal?
This is telling you the T-POD is transmitting! The lights inside the T-POD are a helpful tool to let you know what is going on with your system. Light-on-steady means the system is on but not transmitting. A random blinking light means the system is transmitting a WiFi signal. When Charging the light inside will be red and signifies you are in charging mode. It then goes to green when the charge cycle is complete.
How do I turn my T-POD off after I am done using it?
Its automatic! The T-POD is water activated and when removed from the water, the system remains transmitting for 30 seconds before it shuts down.
My T-BOX on-off switch is flickering? Is that normal?
Yes it is. When the system turns on the light will be steady, but as it starts transmitting the light will ALWAYS be flickering to confirm the T-BOX is transmitting.
My system looses WiFi and just goes back to my icons
This is another setting option you need to adjust under the WiFi controls. You need to Auto-Connect or Always connect to the selected WiFi signal, since you will from time to time have a break in your WiFi transmission, you do not want to get kicked out. When this occurs your only option is to re-enter the system, AFTER you adjust your WiFi settings.
Why can’t I see my display in bright sunlight?
All Smart devices have a display brightness control, go to your settings and set brightness control of auto to manual to pump up the brightness.
My Sonarphone goes to sleep after a few minutes.
You need to go to settings and adjust the sleep mode to a longer period or never to prevent your system from going to system lock or sleep mode.
My SonarPhone only shows a simulation.
You need to go into the menu setting of SonarPhone and disable your simulator mode setting
Will my smart phone or tablet be able to run SonarPhone App?
In most cases it will! But you need to have an Android system 2.0 or newer or Apple iOS 4.3 iPhone 4 & Up / iPad, iPad2, iPad Mini.
How do I get GPS/Mapping feature with to my SonarPhone?
Navionics and SonarPhone have joined forces to create the world’s first and only smart device sonar/GPS system you can run at the same time on your smart device. Available now only for iOS systems, it will soon be available for Android devices too! You will need to go to the iTunes store and look for the Navionics apps. ALL Navionics apps, including their free version has the SonarPhone app function built right inside the app. Note the app you download from SonarPhone WILL NOT have the ability to use GPS/Mapping at the same time, you need to get the Navionics app to make your dreams come true…
How do I reset my T-Pod?
1) The T-pod must be OFF (Not glowing green) and FULLY CHARGED before resetting;
2) Using the shorter (reset) lead on power charging cable you will need to connect to power then connected to your T-POD for at least 10 seconds
3) Remove the lead from the T-pod, DO NOT CONNECT THE DEVICE (SMARTPHONE) TO THE T-POD immediately. Allow the T-pod turn off automatically in one minute;
Factory Password code is 12345678
If the device does not accept the factory default password please re-peat steps A – B & C (It may take several attempts in some cases.)
Don’t forget to re-establish yourself or device as the Master before you enter the SonarPhone app.
My display is all yellow… what is wrong?
Your signal gain level settings are wrong! Note the two sonarphone screen shots… they are actually of the same bottom signal.. one with the gain turned up too high (all yellow display) and the other adjusted down until you get a clear look at the bottom. Adjusting the gain levels is easy by using the large left or right keys any time the sonarphone is running. Increase the gain in deep waters and decrease the gain in shallow water settings to maximize on the performance of sonar display.
Can you use a different transducer besides the one it comes with?
CAST IT - TROLL IT
PERMANENT BOAT INSTALL
SP200 SonarPhone T-BOX Permanent
A more permanently mounted system that is mounted in a boat with access to a 12 volt power supply (not included).
PORTABLE BOAT INSTALL
SP300 SonarPhone T-BOX Portable System
A portable system with a carry case to hold the battery & suction cup mount for your boat.